Consumers have rights and responsibilities in the marketplace!

Tips for Consumers

• Know the exact work you want done
  Never agree to get work done on the spot. Decide what improvements you want then seek out a qualified contractor.
• Job estimates
  Get estimates, including specific information about the materials and services to be provided, from several contractors.
• Ask for references
  Always contact the references provided and ask the following questions:
  
  • Can I visit your home and see the work the contractor did?
  • Did the contractor keep you updated throughout the job?
  • Were the workers on time?
  • Would you use this contractor again?
• Get a written contract
  Insist on a detailed contract, in writing, signed by the contractor.
  
  • Sample Contract That Would be Legally Binding in New York State
• Do not pay unreasonable advances
  Set up a payment schedule that corresponds with specific stages of the job. All money paid in advance is required to be placed in an escrow account.
• Keep Records
  
  • Keep all paper work, including copies of insurance certificates.
  • Keep a log to document calls and conversations with the contractor.
  • Keep a journal of activities including payments.

The Completed Project

Before making your last payment, check the work for the following:

• The work meets the specifications of the contract;
• The contractor has provided you with written warranties for the materials and workmanship;
• The contractor shows you proof that the sub-contractors and supplies are paid for;
• The work area has been cleaned;
• You are fully satisfied with the completed job.

Home Improvement Contracts

View and print a suggested contract legally binding in NYS

Home improvement contracts must be:

• Written;
• Understood by the consumer;
• Given to the consumer before the work begins.

The contract must contain:

• The contractor’s name, address and a permanent telephone number;
• The approximate start and completion dates;
• Specific description of the work materials;
• Notice of three day cancellation;
• Payment schedule.

The contract should contain:

• All oral promises should be written into the contract; and
• A broom clause (makes the contractor responsible for cleaning up when the job is completed).